We want to make sure your awesome new item(s) get to you as quickly as possible, so check out our delivery processes below so you’ll know exactly when you can expect them.
We deliver within the Republic of Kenya, Nairobi county regions. As a buyer, you indicate where in Nairobi county regions you require delivery, as well as contact numbers to be used in connection with delivery. Your parcel will be delivered to the address you specify in the checkout process.
The estimated delivery time for an order for Nairobi county regions is between 1 (one) to 3 (three) business days.
In the case of door-to-door delivery, if nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery use the mobile phone number you provided in your order to indicate that there was an attempted delivery. The courier will try once more, and if at that time there is still no one to sign for the parcel, it will be your responsibility to call us on 0722691007 to arrange delivery. If you don’t call us within 3 (three) business days of the courier attempting the second delivery, the courier will return the parcel and we will contact you via email or phone to discuss potential re-delivery at your own cost. If this attempt does not succeed within a reasonable amount of time, we will simply reimburse you.
Delivery time and delays
Unless we inform you otherwise, before you place your order and before the final confirmation, the estimated delivery time for an order for Nairobi county regions is between 1 (one) to 3 (three) business days. Deliveries are made to Nairobi county regions, location addresses. All deliveries take place during business hours i.e. there are no deliveries over Sundays or on public holidays. Please take this into consideration when selecting your delivery address.