We hope that you will be satisfied with any purchases made on our online store.
Eligibility for returns only applies for delivery of wrong or damaged item(s) as per client’s order. Any claims for wrong or damaged item(s) must be received within 5 (five) business days of your receipt of goods.
We will offer a refund, exchange or replacement on all products returned but they must be in their original, unused and undamaged condition.
We will consider the condition of the goods being returned before making a refund or exchange. We do not accept returns for any used item(s). You will be liable for the return delivery costs incurred.
Once we receive the good and we inspect the item(s) are in their original, unused and undamaged condition, your refund will be approved, processed and a credit will automatically be applied to your M-Pesa account or original method of payment, within a maximum of 5 (five) business days.used